|
What format are the service manuals available in?
Can you explain the ordering process and how I
will receive my manual when I order a pdf download?
Do I need an account to order?
What is the difference between an owner’s manual
and a service manual?
What brands do you sell service manuals for?
How do I search for a service manual?
What brands do you sell owner’s (instruction)
manuals for?
How do I pay?
Can I call in an order?
How much is shipping and handling
When will I receive my manual (if ordered on
paper, cd rom or microfiche)?
When will I receive my manual (if ordered on pdf
format for download)?
What format are the downloads in?
What is the quality of the downloads?
Can I print the pdf download?
How long will my manual be available for
download?
What is the size of the pdf file?
I live close by; can I just pick up the manual?
What information is contained in the manual?
What is your return policy?
Is your site secure?
What will the charge appear as on my credit
card?
Will you sell my information e-mail, telephone
number, etc.) to another party?
If you do not list a manual, can you get it?
What if I order a download and paper manual?
A manual is listed as a supplement and as a
regular service manual; do I need both?
I do not know the model number, can you help me?
Can I use download accelerators, such as
GetRight, FlashGet?
Do you sell parts?
I forgot my password, how do I obtain it?
What format are
the service manuals available in?
You can purchase the manuals in the following formats (some manuals are not
available in all formats):
Paper
CD Rom
Microfiche
PDF Download (Full Service Manual)
Can you explain
the ordering process and how I will receive my manual
when I order a pdf download?
When you order a PDF version of the manual, look for the product format
"Download". After ordering, you will be able to retrieve your PDF by visiting
your Personal Downloads page and clicking on the link corresponding to your
document.
PDF documents that are available for downloading immediately after ordering are
marked with an  icon on
the product search page.
If the manual was not available for immediate download, you will receive
notification that the manual is available to download usually within 1 business
day.
Do I need an
account to order?
Yes, after selecting your items and clicking CHECKOUT, you will be put onto the
LOGIN screen. Click the Not Registered Yet? Create a new Account button.
What is the
difference between an owner’s manual and a service
manual?
A service manual is what a technician will use to repair a unit, containing
schematics, parts list, etc.
An owner’s manual is what a customer will receive in the box with instructions
on how to operate the unit.
What brands do
you sell service manuals for?
We have service manuals for almost every major brand! See for yourself-just go
to our home page and browse.
How do I search
for a service manual?
TO SEARCH: Select the brand from the pull down menu (this is not necessary, but
it will reduce the number of results), then input all or part of the model
number without periods, hyphens (dashes) or spaces (i.e. for STR-DE915, enter
STRDE915; for 626.928, enter 626928). If you do not find the model you are
looking for, enter the model again, but with less information (i.e. CTC169,
instead of CTC169PTV or enter the number without the suffix). If you still do
not get any results, contact us by clicking HERE
and see if we can get the manual for you.
TO BROWSE: Click the BROWSE BRANDS at the right side of the page, then select
the brand you are interested in.
What brands do
you sell owner’s (instruction) manuals for?
Our owner's manual inventory is changing often, please go to the owner's manual page to check our inventory and e-mail us if you cannot find what you are looking for.
How do I
pay?
Payment is received either by credit card from our secure site or you can pay
by check/money order. If paying by check or money order, simply take the
purchase price and add the appropriate shipping (see below).
• Downloads cannot be purchased via check or money order.
• For out of country orders, please make sure it is in US funds and drawn from
a US bank.
Can I call in an order?
Of course, but for service manuals only! Call 800-566-1363 and our
friendly staff will assist you.
How much is shipping and handling?
There is no S&H charge if you order a manual to be downloaded.
USA:
First Class Mail: $4.00
Fed Ex Ground: $5.99
Fed Ex 2nd Day: $9.99
Airbourne Overnight: $18.99
CANADA:
First Class Mail: $6.00
Global Priority $14.00
Fed Ex Priority: $25.00
OUT OF COUNTRY:
Air Mail: $10.00
Global Priority $14.00
* An extra fee may be added to Fed Ex/Airbourne orders over 3 manuals.
When will I
receive my manual (if ordered on paper, cd rom or
microfiche)?
Orders are usually shipped out within 24 hours when ordered Sunday through
Thursday. Friday orders received before 1:00 PM EST will usually be shipped
that day.
USA:
First Class Mail: Three to Seven Days
Fed Ex Ground: One to Five Days
Fed Ex 2nd Day: Two Days
Airbourne Overnight: Overnight
CANADA:
First Class Mail: Three Days to Two Weeks
Fed Ex Priority: One to Two Days
OUT OF COUNTRY:
Air Mail: Three Days to Four Weeks
• NOTE: There is no Saturday delivery for Fed Ex and Airbourne.
When will I receive my manual (if ordered on pdf format for download)?
If the service manual is in our system and has the icon, ,
you will may download the file immediately by visiting your Personal Downloads
page by clicking on the MY DOWNLOADS tab at the top of the page.
If the service manual is not in the system yet, it will take up to 24 hours if
ordered Sunday through Thursday. Orders received on Friday may be sent on
Friday or Monday.
What format are the downloads in?
The downloads will be in the industry standard, pdf. Almost every computer has
the free Adobe Acrobat Reader already installed. If you do not have it, you can
get it from www.adobe.com for free.
What is the quality of the downloads?
The downloads are all digital and the quality is equal, if not better than, the
master. Also, we do not alter the schematics, meaning that if a schematic is a
3 foot schematic, it is not cut up to fit in a simple scanner. We utilize a
large format scanner to scan in the larger schematics so the traces can be
easily followed.
Can I print the pdf download?
Yes, but quality depends on the equipment used.
How long will my manual be available for download?
After you receive confirmation that your manual is available online, you will
have 5 days to pick it up.
What is the size of the pdf file?
The pdf files are rather large, but vary greatly between 1 meg and 50 meg. It
is the user responsibility to make sure they have the capabilities to download
the manual. However, if you are having trouble, we can work something out so
you pay the difference
I live close by; can I just pick up the manual?
We stock over 130,000 manuals, so we must stock them in a separate warehouse.
Also, we do not have the facilities that allow walk in customers.
What information is contained in the manual?
The information is as supplied from the original manufacturer, but do guarantee
that each will at the very least have the schematics and parts lists. Most
manuals contain adjustments, pcb layouts, wiring diagrams, block diagrams, IC
layouts, etc., but we cannot guarantee that all of them do.
What is your return policy?
We guarantee the quality of the service manual. We cannot guarantee the
information, as we did not write most of the manuals. Some older paper manuals
have some small tears or stains that will NOT affect servicing the unit, the
manual cannot be returned in these instances unless the serviceability of the
product is affected, such as a missing parts list or schematic.
Is your site secure?
Yes, our site utilizes the latest security to protect ALL of your information,
not only your credit card number (if stored). We also use a purging system that
will remove your credit card number if you have not ordered in 9 months.
What will the charge appear as on my credit card?
The charge will appear as “The Treasure Chest Corp.” as this is our corporation
name.
Will you sell my information (e-mail, telephone number, etc.) to another party?
Under NO circumstances will we sell any of our client’s information. We are
people here to and would not want us done to us. Any information supplied on
our site will never be given or sold to any other company/individual.
If you do not list a manual, can you get it?
We have contacts/suppliers for many brands and are successful in obtaining many
manuals that we do not already stock. If a manual is needed that we do not
stock, simply go to the CONTACT US LINK and send
us an e-mail.
What if I order a download and paper manual?
You will be charged shipping and handling for the paper manual and it will
usually be sent out within 1 business day. You will also receive a separate
e-mail with the link to download.
A manual is listed as a supplement and as a regular service manual; do I need both?
Most of the time, the main service manual will contain all the information
needed as the supplement only contains minor changes. However, to make sure you
get the most information, you can certainly order both.
I do not know the model number, can you help me?
Model numbers are usually either on the bottom or the rear of the unit or
somewhere inside the case.
Can I use download accelerators, such as GetRight, FlashGet?
Yes, but we cannot offer support for these.
Do you sell parts?
No, we only sell the service manuals.
I forgot my password, how do I obtain it?
At the sign in page, click on the PASSWORD HELP link.
|
